Millions more Amazon Prime customers are being added to the settlement refund program after a federal court approved a revised payment plan.
The Federal Trade Commission announced the change on September 17, 2026. Amazon has already issued more than $845 million in redress payments to Prime customers.
What Changed
Amazon settled the FTC’s Prime enrollment and cancellation case in September 2025 for $2.5 billion. The settlement provided up to $1.5 billion in consumer redress and imposed a $1 billion civil penalty.
Under the original payment plan, automatic refunds went to eligible consumers who used no more than three Prime benefits during a 12-month period. A separate claims process covered eligible consumers who used no more than 10 benefits.
The revised court order confirms that by August 30, 2026, the claims administrator had begun issuing payments to previously claims-process-eligible consumers identified in Amazon’s records even if they submitted an invalid claim or did not submit a claim, as long as they had not already been issued a settlement payment.
The next expansion begins October 1, 2026, when automatic payments start for another group of consumers who used more than 10 but no more than 20 Prime benefits.
Who Is Eligible for the Expanded Refunds
The new October group consists of eligible U.S. Prime consumers who used between 11 and 20 Prime benefits during a 12-month period and have not already been issued a settlement payment.
To qualify under the settlement, the consumer also must have, between June 23, 2019 and June 23, 2025, either enrolled in Prime through one of the sign-up flows challenged by the FTC or unsuccessfully tried to cancel Prime online by failing to complete the cancellation process or inadvertently accepting a save offer.
The challenged enrollment flows are Amazon’s Universal Prime Decision Page, Shipping Option Select Page, Single Page Checkout and Prime Video enrollment flow.
For this settlement, a Prime benefit is a good or service received because of a Prime membership that the consumer would not otherwise have received. Free expedited shipping does not count when the same shipping speed would have been free without Prime.
Amazon’s business records are used to identify potentially eligible consumers, so no action is required to determine which enrollment flow was used or to calculate Prime benefit usage.
How Much Will Amazon Pay?
The automatic payment issued in the October expansion remains capped at $51. The revised order did not increase that initial payment to $200.
The $200 figure is the maximum total an eligible consumer can receive across all settlement payment phases.
Payments are based on Prime membership fees actually paid, subject to the applicable cap. The settlement administrator says amounts can also reflect refunds, credits or chargebacks that were already returned to the consumer.
A later supplemental payment is possible. By the end of March 2027, Amazon must determine how much of the consumer fund has actually been accepted. If accepted payments total less than $1 billion, the administrator must issue pro rata payments to eligible consumers who used no more than 20 Prime benefits and previously accepted a settlement payment.
That supplemental payment can be as much as $149 and must begin by the end of April 2027.
Millions More Customers Start Getting Paid October 1
Beginning October 1, 2026, Amazon’s claims administrator will start issuing payments to the newly eligible 11-to-20-benefit group that has not already received a settlement payment.
Payments are sent by PayPal, Venmo or mailed check. Consumers in this round have at least 60 days to accept the payment, and unaccepted payments can be voided on or after March 5, 2027.
You Do Not Need to File a Claim
The expanded payments are automatic. There is no new claim form for the October group.
An earlier claims process closed on July 27, 2026, but that deadline does not affect the new automatic-payment round.
Consumers who need help with a payment can contact the settlement administrator at [email protected] or 1-888-999-8094.
Why Amazon Is Paying Prime Customers
The FTC sued Amazon in 2023, alleging that the company enrolled millions of consumers in Prime subscriptions without their consent and made cancellation difficult.
The government also challenged Prime sign-up interfaces and alleged that Amazon’s online cancellation process discouraged consumers from successfully ending their memberships.
Amazon did not admit the FTC’s remaining allegations in the settlement. Before the settlement, however, the federal court had granted the FTC partial summary judgment, finding that Amazon obtained consumers’ billing information before disclosing all material Prime terms, in violation of the Restore Online Shoppers’ Confidence Act.
The September 2025 settlement order also required changes to Prime enrollment and cancellation practices.
Watch for Amazon Refund Scams
The FTC says it is not contacting consumers about Amazon Prime refunds. If someone claims to be from the FTC and asks for money or personal information in exchange for a refund, the contact is likely a scam.
No one from Amazon will ask consumers to pay money to receive a settlement refund. Use the official FTC refund page or settlement website for payment information.
About This Page
RecallRefunds.com is a consumer information site. We are not Amazon, the Federal Trade Commission, the Settlement Administrator, a court or a law firm. This page summarizes the Amazon Prime refund program and is general information, not legal advice.